Contact details

What information we collect, use, and why

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Contract
• Legal obligation

Our lawful bases for collecting or using personal information to service updates or marketing purposes are:

• Consent

Where we get personal information from

• People Directly
• Third Parties
• Website and Social Media Opt-in pages

How long we keep information

We collect the following information:

• Full Name
• Email
• Contact Number
• Proof of Funds
• Adress and ID (depends what the clients submits) for when they partner with Sylla Capital On A Property Investment

[This information will be held for up to 5 years]

Others we share personal information with

• Proffesional or legal advisors
• Proffesional consultants

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate.
You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing
of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us
to another organization, or to you, in certain circumstances.

Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using
the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after making a complaint with us, you can also complain to the ICO.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated

16 July 2024

If You Have A Complaint

Please email us at support@syllacapital.co.uk, providing as much detail as you can.
Let us know what the problem is, and how you’d like us to put things right.

We will acknowledge your email this is usually within 3 working days of receipt although during busy times may be longer.

We will then investigate your complaint. This may mean that we will ask you to provide more information, depending on your type of submission.
This should take no longer than 7 days from the date we receive all relevant information, after which we will respond to you with a resolution.

Still Not Happy?

If you’re still not happy, you can take your complaint to the Property Redress Scheme (PRS).

If you’re not happy with the response you get – or if we fail to get back to you – you can ask for the PRS to get involved.
They provide mediation for property investors and property entrepreneurs.

We will then investigate your complaint. This may mean that we will ask you to provide more information, depending on your type of submission.
This should take no longer than 7 days from the date we receive all relevant information, after which we will respond to you with a resolution.

Our membership details are:

Company Name - Sylla Capital Limited

Membership Number - PRS046541

Visit https://www.theprs.co.uk to raise a complaint.