Please fill out the form below if you have a plan or project in mind that you'd like to share with us.
Co-Founder & CEO
Co-Founder & Project Director
Chief Financial Officer
Marketing Director
This privacy notice tells you what to expect us to do with your personal information.
We collect or use the following information to provide services and goods, including delivery:
We collect or use the following information for service updates or marketing purposes:
Our lawful bases for collecting or using personal information to provide services and goods are:
Our lawful bases for collecting or using personal information to service updates or marketing purposes are:
We collect the following information:
[This information will be held for up to 5 years]
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you
think is inaccurate.
You also have the right to ask us to complete information you
think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the
processing
of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the
personal data you gave us
to another organization, or to you, in certain
circumstances.
Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
If you have any concerns about our use of your personal data, you can make a
complaint to us using
the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after making a complaint with us, you can also complain to the ICO.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
16 July 2024
We are committed to delivering world-class services to the highest standard. We are ambitious
and dedicated,
constantly re-evaluating and improving our customers' experience.
Should you have any tips for us on how to improve, we would love to hear from you!
Similarly, should something go wrong in your experience with us, we would like to hear about
this too.
Your opinion is important to us, and we want to give you a voice which could help us
shape the future of our company,
as well as give us an opportunity to improve things, however
big or small your suggestions might be.
If you would like to give us your feedback:
Please email us on support@syllacapital.co.uk with your comment.
Please email us at support@syllacapital.co.uk, providing as much detail as you can.
Let us
know what the problem is, and how you’d like us to put things right.
We will acknowledge your email this is usually within 3 working days of receipt although during busy times may be longer.
We will then investigate your complaint. This may mean that we will ask you to provide more
information, depending on your type of submission.
This should take no longer than 7 days from
the date we receive all relevant information, after which we will respond to you with a resolution.
If you’re still not happy, you can take your complaint to the Property Redress Scheme (PRS).
If you’re not happy with the response you get – or if we fail to get back to you – you can ask for
the PRS to get involved.
They provide mediation for property investors and property
entrepreneurs.
We will then investigate your complaint. This may mean that we will ask you to provide more
information, depending on your type of submission.
This should take no longer than 7 days from
the date we receive all relevant information, after which we will respond to you with a resolution.
Our membership details are:
Company Name - Sylla Capital Limited
Membership Number - PRS046541
Visit https://www.theprs.co.uk to raise a complaint.
